Information We Collect
Echo Nine collects information you provide directly when you interact with our business. This includes:
- Contact Details: Name, email address, phone number, and business address when you fill out contact forms or schedule a meeting
- Business Information: Company name, industry, and specific service requirements provided during consultations
- Communication Records: Correspondence via email, phone, or other communication channels
- Booking Information: Details provided when scheduling appointments or services through our booking system
How We Use Your Information
We use the information we collect for legitimate business purposes:
- Providing and delivering IT services you request
- Communicating with you regarding your service inquiries and appointments
- Improving and maintaining our services and website
- Responding to your questions and providing customer support
- Complying with legal and regulatory obligations
Information Sharing
Echo Nine does not sell your personal information to third parties. We may share your information only with:
- Service Providers: Third-party vendors who assist in delivering services on our behalf (e.g., hosting providers, email services)
- Legal Requirements: When required by law or in response to legitimate legal requests from authorities
All third-party service providers are bound by confidentiality agreements and data protection obligations.
Data Security
Echo Nine implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights
Under the Privacy Act 1988 (Cth) of Australia, you have the right to:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or outdated information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Portability: Receive your information in a structured, machine-readable format
To exercise these rights, contact us using the details provided in the Contact Us section below.
Cookies and Analytics
Our website uses basic analytics cookies to understand how visitors use our site and improve user experience. These cookies collect aggregated, anonymized data only and do not track personally identifiable information. You can disable cookies through your browser settings, though some functionality may be limited.
Third-Party Links
Our website may contain links to third-party websites. Echo Nine is not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites before providing personal information.
Changes to This Policy
Echo Nine may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Your continued use of our services following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our handling of your personal information, please contact us:
- Email: contact@echonine.co
- Phone: +61 433 031 515
- Address: Liverpool, Sydney, NSW 2170, Australia